Introduction
This privacy policy (“Privacy Policy”) applies to the personal information that Stellar A.I processes in connection with Stellar A.I apps, websites, software, and related services (the “Services”), that link to or reference this Privacy Policy. The Services enable you to upload financial documents, receive AI-driven insights, and manage your finances effectively.
Data Controller: The Services are provided and controlled by StellarGroup, with its registered address (“we” or “us”). If you have any questions about how we use your personal data, please contact support@stellaraiapp.com or click the “Contact Us” column on our website.
Please note that the processing rules for personal information collected from end users when accessing downstream systems or applications developed by developers using our open platform services are not covered by this Privacy Policy.
The developer operating such an application, as the controller of the personal information processing activity, should disclose the relevant personal information protection policies to the end users.
What Information We Collect:
We collect your information in three ways: Information You Provide, Automatically Collected Information, and Information From Other Sources. More detail is provided below.
Information You ProvideWhen you create an account, upload documents, contact us directly, or otherwise use the Services, you may provide some or all of the following information:
Account Information: We collect information you provide when setting up an account, such as your date of birth (where applicable), username (where applicable), email address and/or telephone number, and password.
Financial Documents and Data: When you use our Services, we may collect financial documents you upload, such as bank statements, receipts, bills, and other financial records. This includes any text, data, or insights derived from these documents.
User Input: We collect your text input, prompts, feedback, chat history, or other content that you provide to our model and Services (“Prompts” or “Inputs”).
We generate responses (“Outputs”) based on your Inputs.
Information When You Contact Us: When you contact us, we collect the information you send us, such as proof of identity or age, contact details, feedback, or inquiries about your use of the Services or information about possible violations of our Terms of Service (our “Terms”) or other policies.Automatically Collected InformationWe automatically collect certain information from you when you use the Services, including internet or other network activity information such as your IP address, unique device identifiers, and cookies.
Device and Network Information: We collect certain device and network connection information when you access the Services. This includes your device model, operating system, IP address, device identifiers, and system language. We also collect service-related, diagnostic, and performance information, including crash reports and performance logs. We automatically assign you a device ID and user ID. Where you log in from multiple devices, we use this information to identify your activity across devices for a seamless log-in experience and security purposes.
Log Information: We collect information regarding your use of the Services, such as the features you use and the actions you take.Location Information: We automatically collect information about your approximate location based on your IP address for security reasons, such as protecting your account by detecting unusual login activity.
Cookies & Similar Technologies: We use cookies and similar tracking technologies to operate and provide the Services. For example, we use cookies to remember your language preferences and for security purposes. We will obtain your consent to our use of cookies where required by law. To learn more, please see our Cookies Policy.
Payment Information: When you use paid services for prepayment, we collect your payment order and transaction information to provide services such as order placement, payment, customer service, and after-sales support.Note: Cookies & Similar Technologies and Payment Information are not applicable to the Stellar A.I App unless otherwise specified.Information From Other SourcesWe may receive the information described in this Privacy Policy from other sources, such as:Log-in, Sign-up, or Linked Services: Where available, if you choose to sign up or log in to the Services using a third-party service (e.g., Apple or Google) or link your account to a third-party service, we may collect information from the service, such as access tokens.
Security Information: We receive information from our trusted partners, such as security partners, to protect against fraud, abuse, and other security threats to our Services.
Public Information: We may obtain publicly available information via internet sources to train our models and provide services.
How We Use Your Information
We use your information to operate, provide, develop, and improve the Services, including for the following purposes:
To Provide, Administer, and Maintain the Services: This includes creating accounts, delivering a fast and convenient log-in experience, enabling you to interact with Stellar A.I, analyzing financial documents, providing spending insights, offering personalized financial recommendations, and providing user support.
To Improve and Develop the Services: This includes training and improving our technology, such as our machine learning models and algorithms, by monitoring interactions and usage across your devices, analyzing how people use the Services, and enhancing our offerings.
To Communicate with You: This includes notifying you about changes to the Services, providing customer support, and sending other service-related messages.
To Promote Safety, Security, and Stability: This includes preventing and detecting abuse, fraud, and illegal activity, and conducting troubleshooting, data analysis, testing, and research.
To Comply with Legal Obligations: This includes complying with applicable laws, performing tasks in the public interest, or protecting the vital interests of our users and others, such as providing information to law enforcement or emergency services in urgent situations to protect health or life.
If you refuse to allow us to process your data as described above, you may provide feedback through Support@stellaraiapp.com.
How We Share Your InformationService Providers
We engage service providers to help us provide, support, and develop the Services and understand how they are used. We share Information You Provide, Automatically Collected Information, and Information From Other Sources with these service providers as necessary. Examples include:Communication service providers to send notifications and/or communications to you.
Third-party APIs integrated to provide additional services (e.g., financial service integrations), where we may share your input to enable these services.Analytics service providers to analyze data.Support and safety monitoring service providers to ensure the safety of our Services.
These parties will access, process, or store personal data only pursuant to our instructions and in the course of performing their duties to us.
Our Corporate Group: The Services are supported by certain entities within our corporate group. These entities process Information You Provide and Automatically Collected Information as necessary to provide functions such as storage, content delivery, security, research and development, analytics, and customer and technical support.
We share your information in other limited scenarios as follows:
Corporate Transactions: Your information may be disclosed to third parties in connection with a corporate transaction, such as a merger, sale of assets or shares, reorganization, financing, change of control, or acquisition of all or a portion of our business.
Legal Obligations and Rights: We may access, preserve, and share the information described in “What Information We Collect” with law enforcement agencies, public authorities, or other third parties if we have a good-faith belief that it is necessary to: Comply with applicable law, legal process, or government requests, consistent with internationally recognized standards.
Protect the rights, property, and safety of our users and others, including protecting life or preventing imminent bodily harm (e.g., providing your IP address to law enforcement in an emergency).Investigate potential violations of and enforce our Terms or other policies.
Detect, investigate, prevent, or address misleading activity, fraud, or other illegal activity.
With Your Consent: Depending on your location, we may share personal information with your authorization or to provide the Services you have requested. For example, if you link your account to a third-party financial service, we may share relevant information with that service.
Third-Party Content: The Services may contain links to policies, functionality, or content maintained by third parties not controlled by us. We are not responsible for such policies, functionality, or content or the practices of such third parties.
Your Rights
Depending on where you live, you may have certain rights with respect to your personal information, such as:The right to know how we collect and use your personal information.
The right to access, change, oppose, request a copy of your authorization, withdraw consent, limit our collection and use of your personal information, or request that we delete it.
The right to file complaints before competent authorities.In certain circumstances, you can also request additional information about our collection and use of your personal information.
Exercising certain rights may impact your ability to use some or all of Stellar A.I’s features and functionalities.
If you have an account, you may access, review, and update certain personal information by logging in and using available features and functionalities.
To exercise any of your rights, please contact us at support@stellaraiapp.com.
We will respond to your request consistent with applicable law and subject to proper verification.
Your Choices
You can control and access some of your personal information directly through settings, such as managing your chat history or deleting it. If you choose to delete your account, you will not be able to reactivate it or retrieve any content or information associated with it.
A Note About Accuracy: Services like Stellar A.I generate responses by predicting the most likely outputs based on your inputs. These outputs may not always be factually accurate. You should not rely on the factual accuracy of outputs from our models. If you notice factually inaccurate information about you in an output and wish to request a correction or removal, please submit your request to Support@stellaraiapp.com. We will consider your request based on applicable law and the technical capabilities of our models.
The Security of Your Information
The security of your information is a priority for us, especially given the sensitive nature of financial data. We maintain commercially reasonable technical, administrative, and physical security measures designed to protect your information from unauthorized access, theft, disclosure, modification, or loss. These measures include encryption, access controls, and regular security reviews. However, no internet or email transmission is fully secure or error-free, and emails sent to or from us may not be secure. You should exercise caution when deciding what information to send us via the Services or email. We are not responsible for the circumvention of privacy settings or security measures on the Services or third-party websites.
How Long We Keep Your Information
We retain information for as long as necessary to provide our Services and for the purposes outlined in this Privacy Policy. We also retain information to comply with contractual and legal obligations, pursue legitimate business interests (e.g., improving our Services and ensuring their safety and security), and defend legal claims.Retention periods vary based on the amount, type, and sensitivity of the information, its purpose, and legal requirements. For example, we keep your account information, inputs, and financial data for as long as you have an account. If you violate our Terms or policies, we may retain your information as needed to address the violation. When personal data is no longer required, we and our service providers will destroy, delete, erase, or anonymize it as permitted or required by applicable laws.
Where We Store Your Information
The personal information we collect may be stored on secure servers located in New York, New York, which may be outside the country where you live. Where required, we will use appropriate safeguards for transferring personal information outside certain countries, in accordance with applicable data protection laws.
Information Relating to Children Under 14
Our Services are not aimed at children under the age of 14. We do not knowingly collect personal information from children under 14. If we discover or are informed that we have collected such information without prior consent from a guardian, we will attempt to delete it as soon as possible. If you believe we have processed personal information from a child under 14, please contact us at Support@stellaraiapp.com .If you are 14 or older but under 18, you should review and agree to this Privacy Policy with your parents or guardians before using our Services.
Privacy Policy Updates
We may update this Privacy Policy as required by law. When we do, we will notify you by updating the “Last Updated” date at the top, posting the new Privacy Policy, or providing other notices as required by law. We recommend reviewing this Privacy Policy each time you access our Services to stay informed of our privacy practices.
Contact Us
Questions, comments, and requests regarding this Privacy Policy should be addressed to support@stellaraiapp.com.
Data Storage
Our servers are located in online. Your personal data may be processed and stored there when you use our Services, either directly or via transfers by us or third parties.
Your Rights
You have the following rights:The right to confirm whether we process your personal data and access a copy of it, free of charge.The right to request rectification, erasure, or restriction of your personal data.The right to data portability (where processing is based on consent or contract and is automated).
The right to withdraw consent at any time (without affecting prior processing).The right to not be subject to automated decisions with legal or significant effects, unless consented to or necessary for a contract.The right to object to processing based on legitimate interests, unless we demonstrate compelling grounds.The right to restrict processing in certain cases (e.g., accuracy disputes or unlawful processing).The right to object to direct marketing.
The right to lodge complaints with your local data protection authority.To exercise these rights, please email support@stellaraiapp.com. We may require identity verification before responding.